Returns and Customer Service Questions

See our Easy Returns Policy Below

We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. 

Doing Our Part
	All Mehron products are cruelty free and never tested on animals. All ingredients used in the manufacturing of our products are also guaranteed to be cruelty free.
	Many Mehron products are vegan and do not contain meat, fish, or poultry ingredients. In addition to being vegetarian in composition, they also do not use other animal products or by-products such as eggs, dairy products, honey, leather, fur, silk, wool, or soaps derived from animal products. Mehron products that are vegan will display the "Vegan" symbol within the description.

We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…

1. How to Order
2. Currency
3. Payment Methods
4. Delivery Charges and Time Frames.
5. GST and Taxes
6. Security Measures
7. Returns and Refunds Policy
8. Product and Service Guarantees
9. Privacy Information
10. How we can be Contacted 

How to Order

Online Orders:  Ordering on this web site is very easy - simply follow these steps 

• Browse our site and find the items you would like to purchase. Choose your preferred colour and size, or other options.
• Add the item to you shopping cart.
• Repeat the process until you have all your items and view your bag.
• Click on the checkout item to go to our secure ordering page. It opens a new page so allow it if the page is blocked.
• Fill in the details you are prompted for and submit your order
• An initial email will be sent to you immediately and one will be sent once we process your payment for your order.

Please ensure that a secure delivery address is given as we cannot take responsibility for lost or stolen parcels.

Currency

All prices are shown in Australian dollars.  We only sell within Australia.

Payment Methods

You have several options on how you can pay for your purchase.  They include:

Credit Card:
We accept Visa Card and Master Card.  We accept these details via our SECURE order page.

Direct Deposit:
We offer direct deposit as a payment option, our direct deposit details will be available at checkout.  We will then await confirmation that your payment has been received before shipping your order.

Other Payment Options

We may also show other payment options in the checkout.

Delivery Charges and Timeframes

We deliver Australia-wide only!   Our standard delivery charge is $12.60.  Our standard delivery is express. 

Orders paid by credit card and delivered to street addresses via TEAM GLOBAL EXPRESS, within 5 business days. 

We provide courier tracking numbers for follow up after your order has been processed.

GST and Taxes

A charge of 10% GST is included in the retail price shown.

Security

We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe.  Please visit our security page to read more about how to tell when it is safe to enter your payment details.

Returns and Refunds Policy

We accept all returns within 14 days from when the order is sent.

We are not responsible for stolen packages, it is up to the customer to provide a safe delivery address, work addresses are preferable.

Stage Makeup will replace any items purchased that...

1. Are faulty or damaged at time of purchase.
2. Do not match the specification advertised for them.

Please ensure all returns are untouched and in a new condition and are fit for re-sale with all packaging undamaged.

We do not give refunds when items cannot be returned.

We do not give refunds for change of mind.

We do not accept returns, refunds or exchanges for any adhesives.

Product and Service Guarantees

If you have a problem with your purchase, then we want to know about it so we can try to rectify the situation.

Privacy Policy

We have a comprehensive online privacy policy that is explained on another page.  Please view our Privacy Policy Here.

Contact Us

We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems.  Please contact us on (08) 9479-4490, or at sales@ashtonadmor.com.au, or go to our contact page.

Go to the Contact Page >>